Customer Experience (CX) & Engagement in Energy Sector 2019

12 – 14 June 2019, Berlin, Germany

Many energy and utility companies are strengthening their traditional and digital customer service & experience today and prioritize customer centricity strategies as a key to sustaining profitability and remaining competitive in the fast-evolving energy market in the future.

With increasing access to data, digital tools and processes, customer expectations and preferences are also changing. Thus, energy providers see the value of creating convenient, transparent, innovative and smart B2B and B2C customer service. Strengthening bond with clients by personalized communication and interaction can significantly improve customer retention and satisfaction and ultimately ensure long-term profitability.

Customer Experience (CX) & Engagement in Energy Sector 2019 is a small-scale business meeting, a peer-to-peer networking-focused conference gathering B2B and B2C Customer Experience, Customer Service leaders and decision-makers from energy and utility companies. It aims to provide excellent & interactive platform to help industry professionals improve client experience and engagement and embrace customer digital transformation in their organisations.

Speaker panel includes experts from:

  • Fortum
  • Eneco Group
  • Stromnetz Berlin GmbH
  • Vestas
  • E.ON
  • Sonnen
  • Enerjisa
  • NextTen Innovation Solutions
  • Enedis
  • Innogy
  • ABB
  • Vattenfall
  • Terega
  • CEZ
  • University of Applied Sciences (HTW Berlin)

Topics to be addressed:

  • Transform CX into your Mantra: vision and strategy
  • Customer Service in a decentralized customer situation
  • Be part of Smart Cities
  • Data Analytics: “Who owns the information, he owns the world”
  • NPS: a win-win for CX
  • Case-study: Challenges for an urban DSO
  • How Artificial Intelligence can boost CX
  • Omni-channel: two heads are better than one
  • Personalized Energy Transition
  • Customer Journey from Billing perspective

Target Market and Audience:

  • Utilities & Power, Gas contractors and operators
  • TSOs, DSOs
  • O&G Downstream
  • Trading companies
  • Private equities
  • Energy consulting, engineering and project solution-providers
  • Non-profit associations & institutes
  • Customer Experience advisory, consulting companies
  • Software providers

Who Should Attend

CEO, SVPs, VPs, Partners, (Deputy) Directors, Heads, Managers, Leaders, Advisors, Consultants responsible for:

  • Customer Experience
  • Customer Engagement
  • Customer Service
  • Customer Strategy
  • Customer Success
  • Customer Advocacy
  • Customer Operations
  • Customer Relations
  • Customer Support and Care
  • Operational Excellence
  • Digital Experience/ Transformation
  • Smart Metering
  • Billing
  • Marketing
  • Smart Living
  • Data Governance
  • Innovation
  • Business Development 


For any enquiries please contact:

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