Opinion

As providers of critical services, most energy & utility companies have contingency plans in place to avoid disruption of service, and emergency response measures to resume supply if interrupted by...
  • December 11, 2020
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The average customer’s expectation of customer service is based on their experience with the products and services they use frequently. Thanks to e-commerce companies offering same-day deliveries, telecom companies enabling...
  • December 11, 2020
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The first edition of the Customer Experience and Engagement Forum for the Energy Sector was met with an overwhelming response from the industry, confirming the need of the hour to engage in...
  • February 3, 2019
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