Centrica Goes Digital-First: Adopts ENSEK’s Software for its 7 Million Customers

Centrica, the UK’s largest supplier of zero-carbon electricity has signed a strategic partnership agreement with ENSEK, the leading global retail energy software-as-a-service provider, which will see it transfer over 7 million domestic and small business energy supply customers based in the UK to ENSEK’s digital platform

A view of ENSEK’s digital platform for customers to manage their electricity supply relationship with providers. Credit: Centrica website

A view of ENSEK’s digital platform for customers to manage their electricity supply relationship with providers. Credit: Centrica website

Centrica, the UK’s largest supplier of zero-carbon electricity has signed a strategic partnership agreement with ENSEK, the leading global retail energy software-as-a-service provider, which will see it transfer over 7 million domestic and small business energy supply customers based in the UK to ENSEK’s digital platform.

Centrica has increasingly been focusing its efforts to reducing the costs of renewably produced electricity. Moving their customers to ENSEK’s Ignition platform has helped them accelerate this process. With the focus on delivering net-zero for customers in a way which is affordable, the partnership will see Centrica scale up its offer of market-leading innovative products and services and improve customer experience.

Following the launch of British Gas Evolve last year (which uses ENSEK’s Ignition platform) along suuported by software from Amazon and Salesforce, Centrica already has 2,50,000 customers on the simpler, digital-first platform. This allows them to take more control of their account to understand, manage and control energy consumption and bills.

Chris O’Shea, Group Chief Executive at Centrica, said: “Our partnership with ENSEK is another great example of how we are using the right technology to deliver a more affordable, sustainable and simpler experience for our customers. We have already seen the benefits that ENSEK has brought to our ways of working and the customer experience with British Gas Evolve, and we now plan to replicate this across our entire UK energy supply business.”

Jon Slade, CEO of ENSEK, said: “We are delighted to continue our work with Centrica to support its turnaround. By leveraging ENSEK’s modern and flexible platform, Centrica is empowered to take greater control of its key customer touchpoints and respond quickly to customer needs in a rapidly evolving market. Continuous innovation is at the core of ENSEK’s strategy, as we look to enable digital transformation in the energy sector and accelerate the energy transition.”

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