Mr Morandi is the Head of Document Management and Claims at Enel in Italy. His main responsibility is to manage documents sent by clients to the company and to address the entire claims process. Mr Morandi has 12 years of experience in the energy industry within Enel Group; his career started in Planning and Organization within the People and Organization Department. Since 8 months, he started his new challenge working in the market sector, focusing on customer satisfaction.
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