About John Barnett – Director of Energy Services, npower:
John has gained 33 years’ experience in the energy sector going through transformational change from national to private ownership, the opening of the competitive energy market, and the emergence of Smart technologies that are set to further transform a service essential to every-day life and business. In this time John has held senior leadership positions within energy retail and power networks spanning customer experience, 24/7 operations, commercial trading, regulation, IT and media communications.
John’s role over the last 12 months has included ensuring safe delivery of essential customer service across the COVID-19 pandemic; remobilisation of Smart Meter rollout following March 2020 UK lockdown; tackling remediation of smart meter communication issues; and, leading operational field handover to E.ON following the acquisition of npower by E.ON in 2019.
More broadly John is recognised as a highly energetic and innovative leader; passionate about creating great customer experiences working hand-in-hand with operational efficiency; creating a sense of urgency whilst retaining vital attention to detail. John places great emphasis on effective stakeholder collaboration and clear communication as key enablers to getting the best outcomes – especially in the most challenging and transformational situations that organisations face right now.
John is proud to have been a Vice-President of the Institute of Customer Service since 2012.