Customer Experience

Switching energy suppliers is very simple today. Utilities must cope with meeting the dynamic demands of their customers. Homeowner wants to save cost and then reduce carbon footprint. On the other hand, utilities need customer engagement to ensure power system stability through flexibility. So how can energy suppliers drive growth through customers today?
  • April 1, 2021
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The average customer’s expectation of customer service is based on their experience with the products and services they use frequently. Thanks to e-commerce companies offering same-day deliveries, telecom companies enabling...
  • December 11, 2020
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The first edition of the Customer Experience and Engagement Forum for the Energy Sector was met with an overwhelming response from the industry, confirming the need of the hour to engage in...
  • February 3, 2019
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