CX

As providers of critical services, most energy & utility companies have contingency plans in place to avoid disruption of service, and emergency response measures to resume supply if interrupted by...
  • December 11, 2020
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The average customer’s expectation of customer service is based on their experience with the products and services they use frequently. Thanks to e-commerce companies offering same-day deliveries, telecom companies enabling...
  • December 11, 2020
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