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2nd Customer Experience (CX) & Engagement in Energy Sector 2020

27-29 May 2020, Amsterdam, The Netherlands

Many energy and utility companies are strengthening their traditional and digital customer service & experience today and prioritize customer-centricity strategies as a key to sustaining profitability and remaining competitive in the fast-evolving energy market in the future. 

With increasing access to data, digital tools and processes, customer expectations and preferences are also changing. Thus, energy providers see the value of creating convenient, transparent, innovative and smart B2B and B2C customer service. Strengthening bond with clients by personalized communication and interaction can significantly improve customer retention and satisfaction and ultimately ensure long-term profitability.  

2nd Customer Experience (CX) & Engagement in Energy Sector 2020 is a small-scale business meeting, a peer-to-peer networking-focused conference gathering B2B and B2C Customer Experience, Customer Service leaders and decision-makers from energy and utility companies. It aims to provide excellent & interactive platform to help industry professionals improve client experience and engagement and embrace customer digital transformation in their organisations.


Speaker panel includes experts from:

  • E.ON
  • EDP
  • Fingrid
  • Vattenfall
  • Uniper
  • Fluvius
  • Wow Now
  • Innogy
  • EDF Luminus
  • Neste
  • Enel
  • PwC

Topics to be addressed:

  • Digital CX Journey
  • Transform CX into your Mantra: vision and strategy
  • Customer Experience through design thinking
  • B2B customer segments: how to truly understand your customer?
  • The role of structure and systems in Customer Experience
  • CX for small and medium-sized businesses (SMB)
  • Financial aspect of CX
  • Customer Service Excellence & Operational Excellence
  • CX challenges in the Energy sector: when failures are more important than success
  • Data Analytics: “Who owns the information, owns the world”
  • How Artificial Intelligence (AI) can boost CX

Target Market and Audience:

  • Utilities & Power, Gas contractors and operators
  • TSOs, DSOs
  • O&G Downstream Companies
  • Trading companies
  • Private equities
  • Energy consulting, engineering and project solution-providers
  • Non-profit associations & institutes
  • Customer Experience advisory, consulting companies
  • Software providers

Who Should Attend:

CEO, SVPs, VPs, Partners, (Deputy) Directors, Heads, Managers, Leaders, Advisors, Consultants responsible for:

  • Customer Experience
  • Customer Engagement
  • Customer Service
  • Customer Strategy
  • Customer Success
  • Customer Advocacy
  • Customer Operations
  • Customer Relations
  • Customer Support and Care
  • Operational Excellence
  • Digital Experience/ Transformation
  • Smart Metering
  • Billing
  • Marketing
  • Smart Living
  • Data Governance
  • Innovation
  • Business Development

For any enquiries please contact:

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