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CX IN THE ENERGY SECTOR: CUSTOMERS, CULTURE & COVID-19

Virtual Conference 2020

As a result of the worldwide Coronavirus pandemic, we have decided to move our upcoming conferences to the virtual world.

We, at Prospero Events Group, continue to strive to help experts and decision-makers in the Energy Sector benchmark best practices. We bring to you 6 highly experienced leaders in CX filed from Energy Sector to share with us their best practices for facing new challenges in rapidly changing times.

This virtual conference is a unique event gathering CX professionals specifically from Power & Utilities contractor and operator companies. It creates an excellent & interactive platform for Energy CX leaders to share and brainstorm on common challenges, to exchange their ideas and to network without leaving your desk.  

Related Articles:
Customer Experience in Energy: How to become a Truly Customer-Centric Organization

Speaker panel includes experts from:

  • Schneider Electric
  • innogy 
  • Fluvius
  • Orsted
  • Fingrid
  • Eneco

Topics to be addressed:

  • Design Thinking and User Experience Design: expanding & maturing design methodology for the enterprise environment
  • The use of Customer Journey in redesigning processes & customer tools
  • My Fingrid - Co-creation of digital service portal
  • The role of structure and systems in Customer Experience
  • Next level customer interaction - using self-service & automation to move where your customers are

Target Market and Audience:

  • Utilities & Power, Gas contractors and operators
  • TSOs, DSOs
  • O&G Downstream Companies
  • Trading companies
  • Private equities
  • Energy consulting, engineering and project solution-providers
  • Non-profit associations & institutes
  • Customer Experience advisory, consulting companies
  • Software providers

Who Should Attend:

CEO, SVPs, VPs, Partners, (Deputy) Directors, Heads, Managers, Leaders, Advisors, Consultants responsible for:

  • Customer Experience
  • Customer Engagement
  • Customer Service
  • Customer Strategy
  • Customer Success
  • Customer Advocacy
  • Customer Operations
  • Customer Relations
  • Customer Support and Care
  • Operational Excellence
  • Digital Experience/ Transformation
  • Smart Metering
  • Billing
  • Marketing
  • Smart Living
  • Data Governance
  • Innovation
  • Business Development

For any enquiries please contact:

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